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Mobile Field Service Management Software

App for mobile field services

Neologix Software Solutions enable organizations to provide their field associates with the provision to access and update information on the go. Being field-ready, the solution enables entry of order via hand-held device or mobile application. The solution also provides the capability to place orders real time and to have the same reflected to the respective production and delivery departments. The team gets complete and necessary access to the complete customer details including name, location, previous orders, and delivery specifications. This enables organizations to effectively manage schedules and service customer requests rapidly and most accurately.

Business needs addressed:

  • A fully integrated and comprehensive solution that provides complete information access on multiple devices
  • Effective management of order processing, scheduling and delivery process
  • Achieve rapid response to customer requests
  • User-friendly and device compatible application
  • Manage field sales personnel efficiently by monitoring daily activities to increase productivity.

Key features and benefits:

  • Boost productivity: Ordering being done on the go with accurate information aids you to effectively manage customer service requests, resolve issues, and improve service levels.
  • Consolidated customer database: End-end customer information updated in real-time and available for all entities
  • Reduced cost of operations: Eliminate redundant intermediary processes and paper work, the organization saves considerable time and resources, in effect cost.
  • Rapid response: Respond to customer requirements and resolve issues without delay, on the fly
  • Effective scheduling: Assign tasks to the most appropriate field personnel assessing the location proximity, and availability, to ensure most effective management and scheduling with regards to cost and customer attendance
  • End-end task management: Manages entire process lifecycle from task receipt, status updates, reporting, to task closure - the ordering, sourcing, receiving, returns, and information management - all in one system
  • Real-time inventory replenishment: With access to real-time information about the order and thereby the raw materials required, the inventory of supplies can be managed efficiently. Also allows technicians to access the database, check availability of parts and report costs accurately
  • Quicker revenue realization: Since the field staff can complete the order requirements real-time from the field it enables for faster billing cycles. With customer sign-off on invoices, you can avoid customer complaints as well
  • Modular design and user-friendly dashboards: Enables customized and dedicated display of time-sensitive information and required input screens for the field operations
  • Digitized end-to-end: Seamlessly interfacing with RFID systems and accepting digital signatures, enables mobile documentations and authentications possible
  • Secured administration: Ensures security of valuable customer and billing information with restricted view as per user levels. Regular backup of your data, and SSL encrypted communications between you and your customers. Secured payment gateways and SSL encrypted communications
  • Timely notifications: Set notifications, reminders, and alert for tasks assigned to the field engineers
  • Consolidated sales reporting: Have your business on your fingertips, get live sales reports and statistics via the cloud server, monitor your field team real-time using GPS, and ensure SLAs, and analyse performance to plan future activities for the field team

For any sort of consultation, solution, service and product related queries you can contact one of our executives or drop your inquiry at info@nlindia.com.

14 +
YEARS IN BUSINESS

150 +
CLIENTS

ISO 9001
CERTIFIED

TECHNOLOGY PARTNER
SHARJAH E-GOVERNMENT