The Government of Sharjah is committed to delivering exceptional services to its customers and expressed interest in opening an innovative channel of communication between the government departments and the members of society. Complaints and feedback from customers are considered essential to simplify procedures and enhance performance. Thus, the government was keen to open communication channels with its customers to recognize their needs.
Incident management software helps to improve mGovernment services by moving away from the conventional administrative system and allows citizens to engage better with the government. The incident management and feedback solution plays a critical role in boosting performance of all mGovernment entities, helping them add value to the services rendered to the public.
Neologix designed and developed a hybrid mobile app for incident reporting and feedback from public users to raise the level of performance of the Sharjah Government. The aim is to resolve public issues quicker by facilitating coordination among the various government departments. This is part of an initiative to improve quality of public services by all government departments of Sharjah and to deliver efficient customer service by working on suggestions, observations and ideas received from the public.
The public can take a picture/video as a proof with complaint details and submit it to inform relevant authorities. This system links all the government departments of Sharjah. Citizens can report incidents or defects/faults in Sharjah's facilities such as roads, parks, beaches etc., offer suggestions and also track their complaint status directly via this user-friendly mobile app for iOS/Android users.
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